Frequently Asked Questions
Everything You Need to Know About Package Printing
Welcome to our FAQ section, where you can find answers to common questions about package printing. If you can't find what you're looking for, please don't hesitate to contact our support team directly.
II. Category Navigation
Find the information you need by exploring our comprehensive resource categories
File Preparation
Guidelines for preparing your files correctly for optimal printing results.
Material & Product Specifications
Detailed information about our materials, sizes, and product specifications.
Printing Process
Understanding our printing technologies, processes, and quality control measures.
Delivery & Logistics
Information about shipping options, delivery times, and tracking your orders.
Payment & Orders
Payment methods, order processing, and managing your account information.
Custom Solutions
Specialized printing services and customized solutions for unique requirements.
File Preparation & Design Guidelines
Everything you need to know about preparing your files for optimal printing results
Accepted File Formats
- Adobe Illustrator (AI) - fonts converted to curves
- Photoshop (PSD) files
- CorelDRAW (CDR) files
- PDF files (preferred format)
Font Conversion Guidelines
Font conversion is crucial when transferring files between computers to prevent substitution issues.
- Always convert text to curves/outlines in AI and CDR files
- For finalized designs, use PDF format with "editable file" option unchecked
- Include font files if text must remain editable
Kraft Paper Artwork Guidelines
Kraft paper requires special design considerations due to its natural brown color.
| White Ink Layers | Result |
|---|---|
| Single Layer | Limited opacity |
| Two Layers | Improved coverage |
| Three Layers | Comparable to white kraft paper (higher cost) |
Materials & Product Specifications
Find answers to common questions about our materials, quotation requirements, and sustainable options.
What materials are available for packaging bags printing?
We offer various materials including PE, PPE, CPE, PP, PO, and kraft paper options. Each material has different characteristics suitable for specific applications. Please let us know your product requirements so we can recommend the most appropriate material.
What information do you need to provide an accurate quote?
To provide you with an accurate quote, we need to know the following information: products, size, material type, thickness requirements (e.g., 8mil), printing colors, quantity needed, and any special features required. More complete information helps us provide a more precise quote.
Do you offer sustainable packaging options?
Yes, we offer environmentally friendly packaging options, including biodegradable materials and 100% recyclable materials. We can provide certification documentation for materials such as PLA and D2W biodegradable options upon request. For food packaging, we also have FDA testing reports available.
Not sure which material is right for your project? Contact our team for expert advice.
V. Printing Processes & Technical Considerations
Understanding the technical aspects of printing will help you make informed decisions for your packaging needs.
Intaglio Printing
Applications
Ideal for high-volume packaging production, premium quality requirements, and projects requiring precise color matching.
Limitations
- Higher mould costs and longer lead times
- Less economical for small production runs
- Requires minimum order quantities
Advantages
- Superior print quality and color consistency
- Supports spot colors, metallic inks, and special finishes
- Cost-effective for large quantities
- Compatible with a wide range of materials
Digital Printing
Applications
Perfect for short to medium runs, variable data printing, prototyping, and quick turnaround projects.
Limitations
- No spot colors, gold, or silver inks available
- Limited heat resistance
- Not suitable for very high-speed production runs
- May have color limitations for certain complex designs
Advantages
- 0 mould costs and quick turnaround times
- Economical for small batch production
- Allows for variable data and personalization
- No minimum order quantities
Flexographic Printing
Applications
Suitable for PE, PPE, CPE, PP, PO, kraft paper, and other flexible materials. Ideal for cylinder printing and single-color applications.
Limitations
- Slower production speed compared to offset
- Restrictions on color complexity
- Less precise for extremely fine details
Advantages
- Excellent for printing on flexible packaging materials
- Cost-effective for medium to large runs
- Fast drying inks for efficient production
- Good opacity on transparent and colored materials
White Ink on Kraft Paper Solutions
Printing white on kraft paper presents challenges due to the paper's rough fiber surface and dark color. We offer multiple coverage options to meet your needs:
Single Layer White
Basic coverage, most economical option
Double Layer White
Improved opacity, moderate cost
Triple Layer White
Premium coverage comparable to white kraft paper
Delivery & Logistics
Understanding our production timelines and shipping options to plan your supply chain effectively.
Production Timeline
We understand that timing is critical. If you place your order today, we'll provide you with the earliest possible completion date. For urgent orders, we offer digital printing options which can significantly reduce production time compared to traditional methods. We also check for available materials that might expedite your order.
Express Production
Digital printing options available for urgent orders with expedited timelines.
Standard Production
Regular production schedule with optimized efficiency and quality control. That needs to be according to the concrete product and quantity.
Shipping & Delivery Options
We offer several shipping terms to meet your needs:
FOB
Price covers costs until goods are loaded onto the vessel (most common for exports)
CIF
Price includes costs, insurance and freight to destination port
DDU
Delivered duty unpaid (suitable for air freight or express shipments)
DDP
Delivered duty paid (includes customs clearance and all transportation costs)
Amazon FBA Shipping
Yes, we can ship directly to Amazon FBA warehouses. When providing FBA delivery, we ensure proper packaging that meets Amazon's requirements, including required labels and documentation.
FBA Shipment Requirements
- Detailed product information including photos (retail and non-retail packaging)
- Any QR codes required for product identification
- Complete invoice information with detailed packaging specifications
- Amazon-compliant labeling and packaging
FAQ: Orders & Communication
Find answers to your most common questions about ordering and technical issues
Orders & Communication
How to communicate order details?
You can start contacting us directly here, and our professional sales staff will guide you through the entire order process and provide you with expert advice on both the product and packaging. We can accept orders from all over the world and deliver them to you on time.
How quickly do you respond to inquiries?
We pride ourselves on quick, courteous, and professional communication. When you contact us, we aim to respond promptly with relevant information. For complex inquiries that require additional information, we'll work with you efficiently to gather necessary details for an accurate quote or solution.
What if my products are produced by Chinese suppliers?
If your products are manufactured by Chinese suppliers, we can arrange for samples or materials to be sent directly to them or to other suppliers with larger volumes. This flexibility helps streamline your supply chain and reduce shipping complications. Just provide us with the supplier's contact information, and we'll coordinate the logistics.
Technical Questions
What issues might occur with laminated film printing?
Common issues with laminated film printing include: material roughness, excessive production speed, temperature inconsistency, and other factors. These issues may cause thin spots in the film, color inconsistencies, wrinkles, water marks, and thread marks on the finished product. Our quality control process monitors these issues to ensure your packaging meets quality standards.
Can you recommend material thickness for my product?
Yes, we can recommend appropriate material thickness based on your specific product needs. If your current packaging is too thick, we can suggest thinner alternatives that maintain product protection while reducing costs. Material recommendations are based on product weight, protection requirements, and intended use.
Do you offer custom structural designs for packaging?
Yes, we offer custom structural designs tailored to your specific product requirements. Our 3-seconds design understanding system allows us to quickly comprehend your needs and provide solutions that consider production equipment limitations, size constraints, heat sealing edges, standard tear notch dimensions, and available punching molds.
Still have questions? We're here to help!
Special Services FAQ
Can you handle rush orders?
Yes, we can accommodate rush orders by implementing digital printing methods, checking for available materials, and optimizing production schedules. When you have urgent needs, please specify your deadline so we can inform you immediately whether it's achievable and propose alternative solutions if necessary.
Do you provide design assistance services?
Yes, we offer design assistance services to help optimize your packaging for both visual appeal and functional performance. Our team can provide professional guidance on structure, printing limitations, and material selection to ensure your packaging meets your brand requirements while remaining production-friendly.
Can you help with branding and intellectual property protection?
Yes, we can assist with branding requirements including helping verify if products are registered trademarks. For well-known brands without registered trademarks, we can help obtain authorization letters and powers of attorney. We understand the importance of intellectual property protection in packaging production.
Didn't Find Your Answer?
Our packaging experts are ready to help
Other Ways to Contact Us
Phone Hotline
+86 189 0285 7096
Available Mon-Fri, 9am-5pm EST
Email Support
emma@fdxpack.com
We respond within 24 hours