Help & Support Center
Find All the Resources You Need for Success
Welcome to our comprehensive support hub where you'll find all the resources, guides, and assistance needed to make the most of our packaging solutions. Our team is dedicated to ensuring your success at every step.
Main Resources Navigation
Access our comprehensive collection of resources to support your packaging needs.
Frequently Asked Questions
Find answers to common questions about our products, services, and ordering process.
How do I place a custom order?
What are your minimum order quantities?
How long does production typically take?
Certifications & Compliance
View our complete range of quality and safety certifications for packaging materials.
Packaging Dieline Templates
Download ready-to-use dieline templates for various packaging styles and sizes.
Complete Product Range
Explore our full collection of packaging styles, materials, and finishing options.
Still Need Help?
Email Support
emma@fdxpack.com
Response within 24 hours, Monday-Friday
Live Chat
Available 9am-6pm GMT+8
Instant response from our support team
Phone Support
+86 189 0285 7096
Instant response from our support team
WeChat/WhatsApp
WeChat ID: fdxpack
WhatsApp: +86 158 8966 6851
We ensure you find the right contact method and receive timely, professional responses.
How We Support You
Consultation Phase
Professional product advice and customized solutions for your specific needs.
Design Phase
Design guidance and document confirmation to ensure your vision is realized.
Production Phase
Sample confirmation and rigorous quality control throughout manufacturing.
Shipping Phase
Secure packaging and comprehensive logistics tracking for peace of mind.
After-Sales Phase
Ongoing support and prompt problem resolution to ensure your satisfaction.
Our comprehensive support services are designed to build your confidence at every step.
We Value Your Feedback
Your suggestions help us improve our services. Share your thoughts with us and be part of our journey toward excellence.
We collect customer opinions to continuously optimize our support services. Your feedback matters to us!